We try as best as we can to dispatch your order at the earliest.
Most of our products are made to order. Processing time varies for every product.
GLASSWARE: 3 - 5 DAYS
SPECIALITY FURNITURE: 5 - 20 DAYS
CHANDELIERS: 6 - 30 BUSINESS DAYS
IF YOU REQUIRE YOUR ORDER BY A CERTAIN DATE, PLEASE GET IN TOUCH WITH US WHEN YOU PLACE YOUR ORDER.
We ship around the world.
All orders ship through an authorised shipping agent who UPS, FEDEX, DHL & sometimes through another shipping service.
Most shipments are delivered within 4-7 business days. We also sometimes use Canada Post to ship products that we stock at our Toronto warehouse.
for bulk orders & large chandeliers we can offer both sea or air freight. please contact us directly for a quote.
RETURNS & EXCHANGES
We are happy to facilitate a return or an exchange if you are unhappy with your purchase. We would be happy to resolve any issues with your order. Please get in touch with us in regards to the same.
If you have to make a return, please send your purchase in original condition. We would charge a 10% as restocking fees. Also shipping costs cannot be refunded.
Also we are happy to accept returns to any of the 3 addresses given at the bottom of the page.
Returns & exchanges are not possible for custom orders that are crafted as per your requirement & specifications.
CUSTOM & IMPORT DUTIES
Buyers are responsible for any customs and import taxes that may apply. we request you to check the rules & regulations at your end before placing an order if you think there might be an issue.
for any other questions or concerns please get in touch with us directly at firstname.lastname@example.org